{"id":187,"date":"2024-06-10T08:15:37","date_gmt":"2024-06-10T08:15:37","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=187"},"modified":"2025-07-10T12:04:08","modified_gmt":"2025-07-10T12:04:08","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/udecideegy.com\/ar\/returns-exchanges\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaabcab e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"aaabcab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-19f577fa e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"19f577fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19fbdc79 elementor-widget elementor-widget-ecomus-heading\" data-id=\"19fbdc79\" data-element_type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tReturns + Exchanges\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c13b0b3 elementor-widget elementor-widget-text-editor\" data-id=\"c13b0b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><strong>At UDE:(:IDE, customer satisfaction is our top priority. We accept exchanges and refunds within 14 days from the date of delivery.<\/strong><\/h6><ul><li>Products must be returned in their original, new condition with all tags attached.<\/li><li>Refunds will be processed within 3 working days after we receive and inspect the product.<\/li><li>Items with removed udecideegy tickets are not eligible for returns or exchanges.<\/li><li>Requests must be made within 14 days of receiving your order.<\/li><li>Only one post-purchase action (either exchange or refund) is allowed per order.<\/li><li>Shipping fees will be deducted from the refund amount, unless the return is due to a defect in the product or we sent the wrong model\/size as per your order.<\/li><li>Customers wishing to exchange\/return items will be responsible for the delivery fees.<\/li><li>International orders (outside Egypt) are not eligible for exchange or refund at this time.<\/li><\/ul><h6><strong>Sale Items and Discounted Products<\/strong><\/h6><ul><li>Items purchased on sale or with a discount code can be exchanged for other available items.<\/li><li>Exchanges cannot be held until specific items are back in stock.<\/li><\/ul><h6><span style=\"text-decoration: underline;\">Please fill out the below form to initiate your refund or exchange. We reserve the right to refuse returns that do not meet the above conditions.<\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35c0138 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"35c0138\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dda4343 elementor-widget elementor-widget-ecomus-contact-form\" data-id=\"dda4343\" data-element_type=\"widget\" data-widget_type=\"ecomus-contact-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-contact-form ecomus-custom-button--skin\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6963-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6963\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ar\/wp-json\/wp\/v2\/pages\/187#wpcf7-f6963-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/ar\/wp-json\/wp\/v2\/pages\/187#wpcf7-f6963-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6963\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6963-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-group\">\n\t<p><label for=\"your-name\">Full Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"your-name\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"your-email\">Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"your-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"your-phone\">Phone Number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" id=\"your-phone\" autocomplete=\"tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"order-number\">Order Number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"order-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"product-name\">Product Name \/ SKU<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"product-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"purchase-date\">Date of Purchase<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"purchase-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" id=\"purchase-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"purchase-date\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"return-reason\">Reason for Return<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"return-reason\" aria-required=\"true\" aria-invalid=\"false\" name=\"return-reason\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Defective item\">Defective item<\/option><option value=\"Wrong item sent\">Wrong item sent<\/option><option value=\"Item arrived late\">Item arrived late<\/option><option value=\"Changed my mind\">Changed my mind<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"return-type\">Return Type<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"return-type\" aria-required=\"true\" aria-invalid=\"false\" name=\"return-type\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Refund\">Refund<\/option><option value=\"Exchange\">Exchange<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"return-images\">Upload Images (Optional - max 3MB)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-images\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" id=\"return-images\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"return-images\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"your-message\">Additional Notes (Optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"your-message\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Return Request\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"ar\"\/><\/form>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns + Exchanges At UDE:(:IDE, customer satisfaction is our top priority. We accept exchanges and refunds within 14 days from the date of delivery. Products must be returned in their original, new condition with all tags attached. Refunds will be processed within 3 working days after we receive and inspect the product. Items with removed [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/pages\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":54,"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/pages\/187\/revisions"}],"predecessor-version":[{"id":7101,"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/pages\/187\/revisions\/7101"}],"wp:attachment":[{"href":"https:\/\/udecideegy.com\/ar\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}